FAQ's

Frequently Asked Questions

Where is Pasama Co Headquarters 

 Bayside Brisbane, Queensland - Also where every order is shipped from

Where are Pasama Co products made and who makes them

All of our products are made by us, one by one in small batches at headquarters 

Can I pick up my order if I am located in Brisbane

You are able to only collect orders placed through local stockists located in Brisbane

When will my products be sent after I have placed my order

We aim to get your order to you as soon as possible either the same day or the next.  Pasama Co send every order by Australia Post Express (we find this a more reliable service Australia wide)

What are the Australian shipping cost options 

Your order will ship Express Post for FREE when you spend over $95, below this amount we will still ship via Express Post for the flat rate fee of $12

Do you ship Internationally

We proudly send products all over the world using Australia Post Services with tracking for a flat rate fee of $25 AUD

Can I purchase a Gift Certificate 

We love gift giving with Pasama Co products, here is the link to purchase a Gift Certificate, we will email you a beautiful copy to print out and give with love - 

Am I able to put a gift box together 

Yes of course, one of our favourite things to do is create the most elegant gift boxes around. Just add the products you would like to your cart and make sure you leave us a note to request a gift box.  We will take care of the rest

Do you have samples so I know what scent to buy

Absolutely, we want you to feel confident with getting to know Pasama Co scents so we have created a sample set to help you. SHOP HERE

What if I have really sensitive skin

We pride ourselves on creating products suitable for sensitive skin but we realise this isn't a perfect world so grabbing one of our samples packs is the perfect way to try before you buy and make sure it's a match. Sample pack here 

Do you wholesale Pasama Co

We have a few selected stockists, we like to keep our family tight and make sure we are the right fit for each other.  If you think we could work please reach out to our email - mypasama@gmail.com